If a freeze has occurred, and you're unable to exit, please reference this article For more information see. We recommend restarting your computer and moving as close to the router as possible. In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. Blank screen during exam A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.To fix the problem, uninstall Respondus, clear your browser's cache and then reinstall Respondus using the Emory's Respondus link. You might encounter this problem if you downloaded Respondus at a different school. This code is specific to Emory and is the only version of Respondus that will work with Emory's Canvas instance. Be sure that you have downloaded Respondus Lockdown Browser from the link above that has the code, "id=947241074" at the end of it. Respondus tells you to use a standard browser to navigate to exam If you see a messages that says, " Lockdown Browser should not be used to log in to your Learning System and navigate to your exam.", this error is most likely due to having the wrong version of Respondus Lockdown Browser installed on your computer.
Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.ĭownload the latest Emory installer for Respondus LockDown Browser Troubleshooting Respondus LockDown Browser
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Anti-Virus software conflicts > turn off the anti-virus program.Firewall conflicts > turn off the firewall.Most Respondus problems are due to one of the following:.
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